AfriTrade Express

At AfriTrade Express, we prioritize customer satisfaction and stand behind the quality of our products. If for any reason you are not fully satisfied with your purchase, we are here to help.

1. Returns

You may return items purchased from AfriTrade Express under the following conditions:

  • Items must be returned within 30 days of purchase.
  • Products must be in their original condition—unused, undamaged, and in the original packaging.
  • A valid proof of purchase (receipt or order confirmation) must accompany all returns.

Non-returnable items include:

  • Perishable goods (e.g., food, flowers, plants)
  • Customized or personalized products
  • Intimate or sanitary goods (e.g., personal care items)

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • If more than 10 business days have passed and you haven’t received your refund, please contact your bank or payment provider as processing times may vary.

Partial Refunds:
In certain situations, only partial refunds will be granted (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned after the 30-day return window.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at support@afritradexpress.com with proof of damage, and we will guide you through the exchange process.

4. Shipping Costs for Returns

  • Customers are responsible for paying return shipping costs unless the return is due to a defect or error on our part.
  • Shipping costs are non-refundable. If you receive a refund, the original shipping cost will not be included.
  • If you are returning an item over $100, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refund Exceptions

  • Sale Items: Only regular-priced items may be refunded; sale items are final sale and cannot be returned.
  • Gift Cards: Gift cards are non-refundable.

6. Contact Us

For further assistance regarding returns or refunds, feel free to reach out to our customer service team at support@afritradexpress.com or +233537318115. We’re happy to assist you!

AfriTrade Express strives to provide you with quality products and excellent service. We appreciate your business and are committed to ensuring a smooth and fair returns process.

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